Customer Service

We genuinely believe that our products are among the most innovative in the world, and we are committed to supporting that belief with a no-risk, ironclad 30-day satisfaction guarantee.

If for any reason you are not completely satisfied with your purchase, we will do everything possible to ensure you are 100% happy with your experience.

At Altheagem, customer satisfaction is our top priority. Our dedicated support team is always here to help, ensuring you have a seamless experience—from selecting your product to providing post-purchase assistance. Whether you need help with your order, have questions about our screen protectors, or need installation support, we are ready to offer fast, friendly, and expert service.

We are passionate about offering solutions that make you feel confident and valued. Please don’t hesitate to contact us at support@monkeypeelz.com for any reason. Our goal is to make every interaction with Altheagem, outstanding, every time.

Client Care FAQs

Crafting your ring typically takes 1-2 weeks,with expediting options available if you need it sooner. You can find all our shipping information from Parcel Tracking Site（https://www.17track.net/en ）.

If you need help selecting from our range of diamond engagement rings , please contact us .

Yes! We offer free international shipping on all orders, including those for the perfect ring and healing crystal. Shop online and add your chosen piece to your shopping bag with ease.

Import Duties and TaxesMost of our orders are sent as DDP (Delivery Duty Paid - this means import duties & taxes are covered). However, there may be cases where you may have to pay local import taxes and duties, which AltheaGem does not cover, as some countries do not allow us to pay them as the sender. For more details, please check our Shipping page or contact your local customs agency.

It is fine to get it in contact with water under normal circumstances. However, please try to minimize its exposure to chemicals such as cosmetics and avoid soaking it in water for an extended period. This will help the color last longer.

Measure your ring size comfortably at home for that perfect fit.

Absolutely! We understand that many of our products are purchased as surprise gifts for events such as an engagement. For this reason, we use subtle packaging that will not give away the contents of the package.Please let us know if we can help you in any other way to keep your purchase a surprise!

We accept payments via paypal or visa card.

We value the craftsmanship and dedication involved in making each unique piece of special occasion jewellery. Therefore, we do not offer refunds/returns or exchanges unless the item is faulty or damaged.

Moissanite FAQs

Moissanite is a brilliant choice for those seeking an alternative to a lab diamond engagement ring. It offers the same level of clarity and is graded by Australia-based Radiant Beauty to ensure top quality.

Yes. Due to its similar properties to diamonds (both lab grown and mined or natural diamond rings), moissanite can pass a diamond tester.

Moissanite is not a fake diamond but a gemstone that offers stunning lab-grown beauty. It's perfect for those looking for the same level of sparkle and clarity found in diamonds, but at a more accessible price point.

Absolutely not! Due to its diamond-like appearance, many people believe the misconception that moissanite is a fake diamond when it is in fact a high quality, beautiful gemstone in its own right. Moissanite is becoming an increasingly popular choice of stone in engagement rings due to its dazzling beauty,durability,ease of customisation and affordability.

No, moissanite rings are crafted to exhibit a sparkle that, to the naked eye, is akin to that of diamonds. No, moissanite rings are crafted to exhibit a sparkle that, to the naked eye, is akin to that of diamonds.They offer timeless beauty and are an aesthetically identical choice for those who admire the appearance of mined diamonds.

Moissanite rretains its sparkle indefinitely.much like our lab grown and rings. Its clarity and carat weight remain intact, ensuring a lifetime of brilliance.

  1. Understand the 4C Standards: When selecting a Moissanite ring, consider the 4C standards—cut, color, clarity, and carat. These factors significantly impact the ring's appearance and value.
  2. Choose the Right Setting: Select a setting that complements the Moissanite stone. Popular options include solitaire, halo, or pave settings. The setting should enhance the stone's fire and brilliance.
  3. Material Selection: For the ring band, 18K gold is a popular choice due to its durability and luxurious appearance. You can also consider platinum for added durability.
  4. Budget Considerations: Moissanite is a more affordable alternative to diamonds, making it an excellent choice for those looking for a high-quality, budget-friendly engagement ring. Compare different styles and sizes to find the perfect balance between quality and cost.

By following these guidelines, you can find a Moissanite engagement ring that is both beautiful and meaningful at AltheaGEM.

A moissanite diamond does not exist. Despite having a similar appearance to a diamond, a moissanite is a real, beautiful gemstone all its own. First discovered in a meteor crater by Henry Moissan in 1893, moissanite is now produced in labs, making this gem both affordable and ethical. Moissanite stones are bright and eye-catching, with a high clarity grade, colourless beauty and sparkling fire. With a hardness rating of 9.25-9.5, moissanite is incredibly durable and is guaranteed to outlast a lifetime of daily wear. Available in a variety of sizes and shapes, moissanite provides buyers with more freedom for custom designs and can be purchased for the fraction of the price of a diamond of the same size and quality.

Yes, you can shower with a moissanite ring. However, the more you come in contact with soaps, dirt and chemicals, the faster oils and dirt can build up on the surface of your ring.This can be easily cleaned off but to ensure a longer-lasting sparkle, we recommend avoiding washing dishes or doing heavy housework whilst wearing your ring.

Due to low levels of regulation in the moissanite industry, it is easy for low quality, unbranded stones to flood the market. Though often sold at cheaper prices, these stones come from unknown sources and are vastly inferior in colour and cut. We source all of our stones from high-quality manufacturers, carefully selected and graded by experts.

No, you can't scratch moissanite. As it is one of the most durable substances on earth, moissanite is highly resistant to scratching or breaking. With a hardness rating of 9.25 – 9.5, moissanite is harder than all other gemstones besides diamonds, and can only be scratched by a diamond or another moissanite stone – which is unlikely to occur!